dk22 Privacy Policy — Your Data, Your Rights
We are committed to protecting your personal information. This policy explains exactly what data dk22 collects, why we collect it, and how you can control it.
Introduction & Scope
This Privacy Policy ("Policy") describes how dk22 ("we", "us", "our") collects, uses, stores and protects personal data provided by users ("you", "your") of the dk22.vu platform ("Platform"). This Policy applies to all users of the Platform, including visitors who browse without registering and registered players who hold an active account.
By using the dk22 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact [email protected] to request account closure. This Policy should be read in conjunction with the dk22 Terms and Conditions, which are incorporated by reference.
Privacy Principles at a Glance
These six principles underpin every data decision dk22 makes. Full details are set out in the numbered sections below.
SSL Encrypted
256-bit SSL secures all data in transit
Never Sold
Your data is never sold to third-party marketers
Your Rights
Access, correct or delete your data at any time
Right to Erasure
Request deletion of personal data subject to legal obligations
Cookie Control
Manage your cookie preferences at any time
Direct Contact
Email us for any data query — we respond promptly
1. What Data We Collect
dk22 collects only the personal data that is necessary to provide and improve the Platform's services, to comply with applicable legal and regulatory obligations, and to protect the security of all users. The categories of data we collect are set out below.
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1.1 Registration Data
When you create an account on dk22, we collect the personal information you provide, including your full name, date of birth, email address, mobile number, and country of residence. This information is required to verify your identity, confirm your eligibility to use the Platform, and set up your account. You may also be asked to provide a copy of a government-issued identity document (such as a national ID card or passport) as part of the KYC verification process.
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1.2 Transaction Data
We record details of all financial transactions on your account, including deposit amounts, withdrawal requests, payment methods used (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps and reference numbers. This data is retained for fraud prevention, KYC compliance, and to resolve any payment disputes that may arise.
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1.3 Technical and Usage Data
When you use the Platform, our servers automatically record technical data including your IP address, device type and operating system, browser type and version, pages visited, session duration, game activity, and referring URL. This data is used to maintain Platform security, optimise the user experience, and detect and prevent fraudulent or abusive activity.
2. How We Use Your Data
dk22 uses the personal data it collects solely for the purposes described in this Policy. We do not use your data for any purpose that is inconsistent with the reason it was collected, and we do not sell, rent or trade personal data to third parties for their own marketing purposes under any circumstances.
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2.1 Account Management and Service Delivery
We use your registration and transaction data to create and maintain your account, process deposits and withdrawals, verify your identity in accordance with KYC requirements, deliver customer support, and communicate important account-related notices such as changes to these policies, security alerts, and transaction confirmations.
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2.2 Fraud Prevention and Security
We analyse transaction patterns, device fingerprints and behavioural data to detect, investigate and prevent fraud, money laundering, collusion, and other prohibited activities. Where suspicious activity is identified, we may be legally required to report it to relevant authorities. This processing is carried out on the basis of our legitimate interest in maintaining a secure platform and our legal obligations.
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2.3 Platform Improvement
We use aggregated and anonymised usage data to understand how players interact with the Platform, identify technical issues, test new features and optimise the overall user experience. This analysis is performed on data that cannot be used to identify any individual player and does not constitute personal data processing for these purposes.
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2.4 Marketing Communications
Where you have opted in to receive promotional communications, we may use your contact details and gameplay history to send you personalised offers, bonus notifications and platform updates via email or SMS. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting [email protected]. Withdrawal of marketing consent does not affect service-related communications, which are sent regardless of marketing preference.
3. Legal Basis for Processing
dk22 processes personal data only where a lawful basis for that processing exists. The legal bases upon which dk22 relies are as follows: (a) Contractual necessity — processing required to perform the contract between you and dk22 (e.g. account creation, payment processing, customer support); (b) Legal obligation — processing required to comply with applicable law (e.g. KYC verification, anti-money-laundering checks, regulatory reporting); (c) Legitimate interests — processing for fraud prevention, platform security and service improvement where such processing does not override your fundamental rights; (d) Consent — processing for marketing communications where you have given explicit consent, which you may withdraw at any time.
Account setup and payments are processed on the basis of contractual necessity. KYC and anti-fraud checks are processed on the basis of legal obligation. Platform analytics and security monitoring are processed on the basis of legitimate interests. Marketing emails and SMS are processed only on the basis of your explicit consent.
4. Data Sharing and Disclosure
dk22 does not sell, rent or trade personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
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4.1 Service Providers
We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (e.g. bKash, Nagad, Rocket), game technology providers (e.g. Pragmatic Play, Evolution Gaming, Ezugi), customer support platforms, and fraud-detection technology providers. All service providers are contractually bound to process personal data only in accordance with our instructions and in compliance with applicable data protection standards.
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4.2 Legal and Regulatory Disclosure
dk22 may disclose personal data to law enforcement agencies, regulatory authorities or other public bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected criminal activity including fraud and money laundering. In such cases, dk22 will disclose only the minimum data necessary to satisfy the legal requirement.
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4.3 Business Transfers
In the event that dk22 undergoes a merger, acquisition, restructuring or sale of all or part of its assets, personal data held by dk22 may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, we will notify affected users via email or a prominent Platform notice before the transfer takes effect and will ensure that the receiving entity is bound by privacy obligations equivalent to those in this Policy.
5. Cookies and Tracking Technologies
The dk22 Platform uses cookies and similar tracking technologies to deliver and improve the service. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow the Platform to remember your preferences, maintain your session, and collect anonymised analytics data.
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5.1 Essential Cookies
Essential cookies are strictly necessary for the Platform to function. They enable core features such as session management, login authentication, and security token validation. Essential cookies cannot be disabled without severely impairing your ability to use the Platform. They do not track your activity for marketing purposes and do not require your consent under applicable law.
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5.2 Analytics Cookies
We use analytics cookies to collect anonymised data about how users navigate the Platform. This information helps us understand which pages are most visited, how long users spend on different sections, and where technical issues may arise. Analytics data is processed in aggregate and cannot be used to identify individual users.
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5.3 Managing Your Cookie Preferences
You can manage and delete cookies at any time through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is placed. Please note that disabling non-essential cookies may affect the performance and some functionality of the Platform. Instructions for managing cookies vary by browser; refer to your browser's help documentation for guidance.
6. Data Retention
dk22 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of the account relationship and for a defined period after account closure, in accordance with anti-money-laundering and record-keeping requirements. Transaction records are retained for a minimum of five years following the relevant transaction date to comply with financial regulations.
Active account data is retained while your account is open. After account closure, identity and KYC documents are retained for a minimum of 5 years. Transaction records are retained for a minimum of 5 years. Marketing consent records are retained for 3 years after withdrawal of consent. Technical log data (e.g. IP addresses, session logs) is retained for up to 12 months.
7. Your Data Rights
As a user of the dk22 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". dk22 will respond to all verified data rights requests within 30 days.
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Right of Access
You have the right to request a copy of the personal data dk22 holds about you, together with information about how it is being processed. This is known as a subject access request. We will provide this information free of charge, in a structured, commonly used and machine-readable format where technically feasible.
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Right to Rectification
If any personal data dk22 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. We will action rectification requests promptly and, where we have shared the inaccurate data with a third party, will notify that third party of the correction where it is reasonably practicable to do so.
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Right to Erasure
You have the right to request that dk22 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where you object to processing and there is no overriding legitimate interest. Please note that erasure requests may not be fulfilled in their entirety where retention is required by applicable law — for example, transaction records required for anti-money-laundering compliance.
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Right to Withdraw Marketing Consent
Where your data is being processed on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without detriment. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, update your notification preferences in your account settings or email [email protected].
8. Data Security
dk22 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, firewalls and intrusion-detection systems, restricted staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication for account access.
While dk22 employs industry-standard security measures, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, dk22 will notify affected users promptly and take all reasonable steps to contain and remediate the breach. You can reduce the risk of unauthorised access to your account by using a strong, unique password and enabling any additional security features offered by the Platform.
9. Children's Privacy
The dk22 Platform is strictly intended for adults aged 21 years and above. dk22 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].
10. Changes to This Privacy Policy
dk22 reserves the right to update or revise this Privacy Policy at any time. When we make a material change to this Policy, we will notify registered users by email and by posting a prominent notice on the Platform no less than seven days before the change takes effect. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent change.
Your continued use of the dk22 Platform following the effective date of any revision to this Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue your use of the Platform. Previous versions of this Policy are available on request by contacting [email protected].
11. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way dk22 handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within one business day during normal operating hours (Bangladesh Standard Time, UTC+6).
Email: [email protected]
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